Online Shopping Regret Right Will Implement The Urgent Change Of Electricity Supplier Replacement Policy

< p > the new version of the "a href=" //www.sjfzxm.com/news/index_cj.asp "consumer rights protection law", which was revised by the Standing Committee of the Twelfth National People's Congress (hereinafter referred to as the "new consumer law"), will be formally implemented in March 15th. For the first time, the right to regret online shopping has been further standardized, which makes the business enterprises and consumers look forward to the new 2014 policy.

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< p > < strong > the policy of refund and replacement is various. < /strong > < /p >

< p > because online shopping lacks the offline entity experience, this has brought some shopping trouble to consumers, and how to return the goods after receiving the goods has always been one of the most concerned topics for consumers.

In the existing electricity supplier after-sales policy, no matter the requirements of the large and medium-sized e-commerce website are not unified enough, the various provisions make consumers tired, can only passively obey the business arrangement.

Under the requirements of the new consumer law, consumers have the right to return the goods within 7 days from the date of receipt of the goods. However, the consumers' customized, fresh and perishable, digitized goods, delivered newspapers and periodicals, and commodities that are not suitable for return according to the commodity nature are called the "online shopping regret right".

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"P >" Ms. Wang, who once bought a washing machine online from GOME, told the Beijing Commercial Daily reporter that Gome rejected her application for return on the grounds that the washing machine was not within the scope of the return range specified by the website.

The Beijing Commercial Daily reporter inquired about Gome online's return policy, and found that 20 categories of goods, including mobile phones, cameras, large household appliances, food, cosmetics and luxury goods, could not be returned without reason.

In fact, this has also become a microcosm of the majority of electricity supplier's return provisions.

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< p > < strong > urgent revision and replacement policy < /strong > < /p >

< p > 2014 has arrived. Many business enterprises began to modify the < a href= "//www.sjfzxm.com/news/index_q.asp" > replacement policy < /a > for the new consumer law.

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< p > Beijing Business Daily reporter survey 10 mainstream e-commerce sites found that most of the existing electricity supplier's return policy is different from the new consumer law: Shop No. 1 stipulates that "when the same user buys more than 2 pieces of the same product, they no longer enjoy no reason to return the goods"; the brewmaster web requires that when the merchandise is returned, it must ensure that its outer package is intact and pollution-free.

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< p > > when the above enterprises accepted the Beijing Commercial Daily reporter's interview, 80% of them said they would make adjustments to the policy of refund and replacement according to the relevant provisions of the new law.

Analysts said that the new consumer law did not provide clear rules for other commodities which are not suitable for return according to the nature of commodities, which led to different interpretations of new consumer laws. How to protect the interests of consumers and protect the interests of operators has become one of the difficulties in the implementation of the new law.

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< p > < strong > expect the new law to protect the interests of both sides < /strong > /p >

< p > the owner of brewmaster net told the Beijing Commercial Daily reporter that alcoholic products are also in the category of < a href= "//www.sjfzxm.com/news/index_q.asp > regret right /a >, but if the goods are returned by consumers after malicious malpractice, they will have bad effects on enterprises.

Jumei.com has also told the Beijing Commercial Daily reporter that after launching the "30 day reclaim" policy, there has been a phenomenon that consumers will use inferior cosmetics to return to businesses after being used.

Some people in the industry pointed out that although the practice of excessive rights protection by using the policy of refund and replacement is a case in point, businesses should also protect their legitimate rights under the new law.

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Qiu Baochang, head of the law enforcement Committee of the China Consumer Association, who has participated in the new consumer law amendment, told the Beijing Commercial Daily reporter that the new consumer protection law further protected the legitimate rights and interests of consumers and increased the cost of the operators. P

At the same time, consumers should also use their "regret right" cautiously, and they can not abuse consumers' rights and bring adverse effects to businesses.

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